7 Day Money Back Guarantee & Refund Policy
At KumbaDirect.com, we want to ensure that you are 100% happy with your purchase.
If you have technical or sales queries, do not hesitate to contact us.
If after you attempted to resolve issues with Delivery and Customer Service staff and feel the product we delivered does not meet your requirement, we want to make things right.
Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly. All goods must be unused and in the condition, they were delivered.
KumbaDirect.com and our payments process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
Requesting a Refund
To request a refund:
Go to www.kumbadirect.com > Account > Orders
Select the order number of the product you want to refund.
Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.
Note: If you do not see the ellipsis icon, it means the 7-day period has passed.
Click the link to Request a refund. A Refund Request Form displays.
Select a refund reason from the drop-down menu and add details about your reason for the refund request.
Select Request Refund.
www.kumbadirect.com is your ultimate online shop for buying groceries in bulk from the diaspora for loved ones in Zimbabwe.